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Product Terms and Conditions

1. Orders

All orders must either be accompanied by a Purchase Order number and paid within 30 calendar days or payment by credit card at the time of order before any product will be shipped. Businesses or individuals in the state of Florida may be subject to sales tax for hardware purchases. All Promotions are limited to one promotional item or package per customer and/or order.
Please visit our ecommerce store for online orders.

2. Returns of Unused Merchandise

Unused merchandise return policy is valid for 90 days from the original ship date as shown on packing slip. There is a 10% re-stocking fee for all returned and unused merchandise. H-ITT, LLC provides account credit for all unused returns. Original invoice must accompany any return and merchandise must be in the original packaging. Merchandise returned beyond the 180 day period will be returned to sender at sender's expense.

3. Returns of Warranted Merchandise

Items returned under warranty will be repaired or replaced at H-ITT, LLC's option. Buyer's receipt must accompany warranty returns. Buyer pays freight to H-ITT and H-ITT returns warranty items via UPS FOB destination.

4. Return Authorization

To return an item, you must call 877-244-4488 to get an RMA (Return Merchandise Authorization) number. This form with the original invoice must also accompany ALL returns. Not having this form could slow down or result in the customer not receiving proper credit for such returned products.

5. Shipping and Handling

Buyer pays all shipping and handling charges.

6. Important address and numbers

Payments, correspondents and all returns (including all required forms) go to:
420 Shearer Blvd.
Cocoa, FL 32922
PH: 877-244-4488
Fax: 321-576-0397


1. Hardware

H-ITT warrants all products are free from defects in materials and workmanship, and are fully functional to the specifications published for the product. This warranty only applies to products purchased new, and does not cover physical or other damage caused by misuse of the product. The warranty period for applicable products is:

  • Remote transceiver devices (clickers) have a 1 year warranty from the date of purchase by the user.
  • Base transceiver devices and other accessories have a 2 year warranty from the time of purchase.
  • 2. Extended Warranty

    H-ITT will provide extended warranties for iCue Remotes and iBaseRF Receivers for the following price schedule:

    • iCue RF Remotes: TX 3100 & TX 3200
    • One year is included with purchase
      Two years - $2.00 per remote
      Three years - $3.00 per remote
      Four years - $4.00 per remote
    • iBaseRF Receiver: RX 4100
    • Two years is included with purchase
      Three years - $15.00 per base receiver
      Four years - $25.00 per base receiver

    Web Site Terms and Conditions of Use

    1. Terms

    By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

    2. Use License

    1. Permission is granted to temporarily download one copy of the materials (information or software) on H-ITT LLC's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
      1. modify or copy the materials;
      2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
      3. attempt to decompile or reverse engineer any software contained on H-ITT LLC's web site;
      4. remove any copyright or other proprietary notations from the materials; or
      5. transfer the materials to another person or "mirror" the materials on any other server.
    2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by H-ITT LLC at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

    3. Disclaimer

    The materials on H-ITT LLC's web site are provided "as is". H-ITT LLC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, H-ITT LLC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

    4. Limitations

    In no event shall H-ITT LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on H-ITT LLC's Internet site, even if H-ITT LLC or a H-ITT LLC authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

    5. Revisions and Errata

    The materials appearing on H-ITT LLC's web site could include technical, typographical, or photographic errors. H-ITT LLC does not warrant that any of the materials on its web site are accurate, complete, or current. H-ITT LLC may make changes to the materials contained on its web site at any time without notice. H-ITT LLC does not, however, make any commitment to update the materials.

    6. Links

    H-ITT LLC has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by H-ITT LLC of the site. Use of any such linked web site is at the user's own risk.

    7. Site Terms of Use Modifications

    H-ITT LLC may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

    8. Governing Law

    Any claim relating to H-ITT LLC's web site shall be governed by the laws of the State of Florida without regard to its conflict of law provisions.

    General Terms and Conditions applicable to Use of a Web Site.